FAQs
Q: What type of wood is each pole made from?
A: Our Machine Round Landscaping Poles are made from mixed softwoods. Our Machined Play Area Poles are laminated redwood. Our Natural Hardwood Poles are South African Eucalyptus Grandis. Our Telegraph Poles are pine.
Q: Do you offer a cutting service?
A: We do not offer a cutting service at this time.
Q: Can I request a Pointed or Chamfered Top?
A: Unfortunately we do not offer a pointing or chamfering service at this time.
Q: What type of treatment is used on the poles?
A: The majority of our poles are Tanalith E or AC500 treated. Tanalith E and AC500 are biocides that are applied under high pressure to reduce rot and decay. Some telegraph poles may be creosote treated instead due to their large size but this is dependent upon the length of the pole and treatment tank.
Q: Can wooden poles be untreated?
A: Yes, but this must be specified at time of order. This will have a longer lead time.
Q: How far into the ground should the pole go?
A: Whilst we would advise approximately 1/3rd, all decisions relating to structure and placement should be taken by the project leaders or relevant purchaser.
Q: My pole has a split in it, is this normal?
A: Yes. It is completely normal for wood of all types to split as it contracts and changes in response to the weather, and it is common for many splits to appear over time. It is unusual for a split to reach the centre of the pole over a long enough distance to affect the structural integrity of the pole, but if you have any concerns please get in touch and we can provide further guidance.
Q: What are your delivery charges?
A: Due to the varying size and weight of Total Poles products, please contact us for confirmation of the delivery price of your individual order. For further information please see our Delivery Information page.
Q: What are your lead times?
A: Many of our common sized Natural Hardwood and Machine Round Landscaping Poles can be despatched in 2-3 days. Orders for Machined Play Area Poles and custom orders have a typical delivery timescale of 2-3 weeks but this can be confirmed at time of order. 12 week lead time for Natural/Utility Poles.
Q: How will the transaction appear on my bank statement?
A: All purchases from Total Poles will appear as TheLapaCo on bank statements.
